Casino Extreme - Player's deposit has been confiscated after account closure.

I had my account closed I asked for it to be closed at casino extreme after they didn't like when I won a few times and then took away all my bonuses and said that I was abusing it even though I had made a dozen deposits in a week prior and had only one withdrawal they do this because they didn't want to pay cuz all their jackpots hit at the same time. Along with their sister company casino brango. So they took away on my bonuses and they treated me like crap after years of depositing there so I asked him to close my account and I decided to give them another try and when I went back my username and password would not function it's as if my account was gone until being that's the case and I'm only allowed to have one active account and that's what it says not one account just one active account and I did only have one active account and I did not accept any new welcome bonuses I made a new account because I didn't have any access to the previous one so what the hell am I supposed to do. After I made the new account I did not accept any welcome offers I made a deposit and they apprehended that deposit and claimed I needed to now re-verify myself and I did the department for documents got back to me this morning saying that they would like my LTC address so that they could send me the refund of my deposit and they refuse to do it because doggy is a piece of sh*t and a thief and he's the one who was in charge of casino adrenaline when they stole my money too and so he doesn't like me but I don't like him either and I don't really give a shit what he likes is a business you have childish pussy. The point is is he's not returning my deposit and he refuses to answer I jump through the hoops there department of documents said I was reverified and that they wanted me to send Dougie The pit Boss the shit boss in my opinion a message regarding my LTC address which I did and he refuses to pay me what he owes me I just want my deposit back and I hope he burns in hell.

Hello wguy590,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long after closing your first account did you open a new one? Can you please clarify where exactly does it state that you can have only one "active" account?

Please note that having multiple account means creating multiple accounts and the standard procedure at such cases is to contact the casino to reopen your account not creating a new one. Even then, the casino may refuse it and keep the account closed. Did you contact them with such request?

I would also like to warn you regarding the use of harsh language on our website as it is against our policy.

Looking forward to your answer.

Regards,

Nick

About a month, but as I said I first tried to use my old password and username.

I will refrain from being explosive for the duration of the mediation, and in my defensive, how does anyone respond directly to a theif in real life. But for this discussion and to adhere to you guidelines I will not treat these people as I would any thief!

I didn't try to make my I address or do anything that could be used as an attempt to deliberately circumvent thë regulations of the casino. I played like I would any other time and to 51 BTC I mentioned is in fact 0.00085202ZBTC. approximately $51.00CAD. sent via lightning network

Sorry I miss the part where you asked if I ask these people if I get something in my old account I know I did not but I also wasn't aware of that I could only have one I thought that I only have one active account because a lot of casinos are different and that's that I remember regardless I close my account by my request. It's not a response to a problem that my account was closed. And in the past I had my accounts deactivated because of people trying to access it that didn't have the password, likely scammers. And when it was deactivated they would tell me when I went to login until I got deactivated made something different than closed. I don't know what closed sounds like you but, it sounds like it's permanently gone to me. Since it does nothing when I enter my password and my username it doesn't tell me to come exist tells me nothing, it does seem to confirm it. Regardless it was not my intent to defraud them I didn't take advantage of any of the promises that they had there for welcome bonuses and so on I'm not arguing with him about the winnings, I wasn't accepting anything that provided me an unfair advantage. So I mean if they want to void my winnings that's fine, I don't need my winnings, but I do want my deposit

I've not heard back from you in quite some time. Perhaps if you have some sort of update please?

I would very much like to know why you're ignoring me? I've had cases with you before and this length of time between your reply is very unusual. The casino maybe will take this long or longer, I've never seen you guys take this long, why are you stalling?

You can close the case I solved it myself, I have to say I'm somewhat disappointed with the promptness of your replies, or rather the lack thereof.

Dear wguy590,

Firstly, I hope the timer on the top of the website is clearly visible as it indicates the remaining time to respond to the complaint either for us, you or the casino.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru