Casino Days - Player’s deposit has never been credited to his account.

ON 26TH FEBRUARY I MADE A DEPOSIT 14,450INR AMOUNT WAS DEBITED FROM MY BANK ACCOUNT BUT NOT CREDITED TO MY CASINO ACCOUNT...

I AM CONTACTED MY BANK THEY GIVEN CONFIRMATION FUNDS ARE CREDITED TO THE RECEIVERS BANK ACCOUNT..

CASINO WAS GIVEN 14 BUSINESS DAYS TO SORT OUT THIS BUT STILL ISSUE WAS NOT RESOLVED THEY SAID CONTACT YOUR BANK ALWAYS...

Dear CHANUMOLU5952,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases when a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru?

Also, please forward me an official statement (a letter or an email) from your bank confirming that funds have been transferred successfully.

Thank you in advance for your reply.

Best regards,

Kristina

Yes,

I am forwarded asked document to the provided mail id

Thank you very much CHANUMOLU5952 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello CHANUMOLU5952,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Casino Days to join the conversation and aid in the resolution of this complaint.

Casino Days, the player has provided a bank statement showing the payment leaving their account and an email from the payment provider stating that the payment was transferred successfully. Are you able to advise on what might have happened to the player's deposit?

Kind regards,

Adam

We would like to ask Casino Days to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello CHANUMOLU5952,

Thank you for the additional information.

Dear Casino Days,

Please respond and provide some information regarding this issue.

Hello CHANUMOLU5952,

Thank you for sharing your experience and for your patience.

Our team has looked into your complaint and we were unable to find this email or username, can you please log in and double check your account details on Casinodays.com and confirm.

Regards,

Casinodays team

Hi CHANUMOLU5952

Our relevant department has made additional checks on your claims in regards to the failed transaction from Feb 26th in the amount of 14450 INR and we can confirm that as per the info we have received from the Provider the amount for the specific transaction was never settled.

Still, although knowing that the amount wasn't settled, on March 28th we have credited the account based on our goodwill, with a bonus amount of 14450 INR x1 wagering

Hi,

But deposit was not updated but instead of this casino was add me those missing amount as a bonus now it's fine to me..so please update this issue as resolved

Hello all, thank you for your responses.

Dear CHANUMOLU5952,

I am glad to hear a resolution to your issue has been reached. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.