Casinia Casino - Player’s account has been blocked without the right to restore.

Hello, I got into another garbage dump on my own head, played, turned on, got stuck in sports. Verification began six months ago, in addition to the standard set with fetish pictures, they even asked for extracts from qiwi and Yandex wallet, motivating this by the fact that I am not a terrorist and do not launder money =) I sent all the extracts, today the answer

support@Casinia.com In the meantime, there is no need to worry about it. " or by Live Chat In the meantime, there is no need to worry about it. "

Dear Anton Frolov! As a result of an audit by the Security Department, your account was closed. According to our Terms and Conditions: 6.14 Transfer of funds between players is strictly prohibited. Your deposits in the amount of RUB 12035 will be returned to you on Qiwi within 3 business days. This account is blocked without the right to restore. If you have any further questions, please contact us via email.

What kind of translations these clowns are talking about - it is not clear, I looked at my translations, a couple of times I transferred money to my brother through kiwi, but he does not play in this garbage. I also exchanged the crypt for a wallet, called this number, but no one answered there. Question to these villains, what kind of translations? Open to any checks

Dear Anto10nio,

Thank you very much for submitting your complaint and forwarding both statements. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please confirm that your account has been fully verified in the past? Have you accumulated your winnings with or without active bonus?

I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Anto, I’m sorry, but I’m not sure if I understood it correctly. Was your account verified successfully in the past? If yes, could you please forward any relevant communication supporting it? My email address is petronela.k@casino.guru. Thank you in advance.

Thank you very much, Anto10nio, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anto10nio.

Because all happened a while ago, I will need to discuss your case with the casino.

I want to invite the Casinia Casino representatives into the discussion.

Could you please explain to us what happened in this case?

They started paying after I posted the complaints. thanks

Dear customer,

We would like to kindly inform you that the casino administration has decided to pay out the winnings.

We also ask you to draw your attention to the fact that the account will remain closed due to violation of the Terms and Conditions of our site.

Best regards,

Casinia.com Administration

Dear Anto10nio.

I am glad to hear that your issue got resolved. Can I now mark this complaint as 'resolved' in our system?

Since we haven’t received any response from the Anto10nio regarding the issue, and based on what casino wrote, we assume that we can close the case as "solved."