Cashpot Casino - Player’s winnings have been confiscated due to a 30% maximum bet rule.

Goodnight,

My name is artur

On Friday an email arrived, telling me that if I entered a minimum of € 20 they would give me € 100 to play in bonuses.

So I decided to enter € 20 to play a little, you gave me the bonus and I had € 120.

With those € 120 I could win up to € 1,519, but I could not withdraw them, because he told me that I had to reach approximately € 3000 in bets to be able to withdraw them.

What did I do? I hit that amount by playing and then decided to finally withdraw a total amount of € 1,113.

When making the withdrawal, later an email arrived asking me for specific information, to confirm my validity as a user and to be able to make the withdrawal effective.

After sending those details, I receive an email the day after my withdrawal has been canceled ?????

I go into the chat to talk to one of his agents, and he tells me that the bets should not be less than € 6 since it is 30% of what is deposited in order to withdraw the money.

He did not understand anything, because that is not recorded at any time on his WEB page.

So, I have asked BEATRICE (A chat agent) to return the money earned € 1519 since that amount, I won with the initial € 120 making maximum bets of € 5.

It seems to me a hesitation to the end user in this case me, because when I win they take away all the money? Is that what you do with your clients? They only send emails for us to enter and then if they win, don't they pay? Is that your policy?

I want my money as soon as possible in my account

Dear Artur,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the terms and conditions, and this is what I found:

"16.3."Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play.

Using Martingale, double-up, one number bet, and similar systems and strategies.

Purchasing in-game feature including but not limited to free spins, for the accumulated price equal to or greater than 30% of the value of the smallest deposit currently in play."

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos

'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests.

'Fair and safe casinos' should therefore prevent players from accidentally breaking the T&Cs, Bonus T&Cs, or doing anything else that might jeopardize the money in their player accounts. Specifically, 'fair and safe casinos' should:

Enforce maximum bet sizes, restricted games and other bonus conditions.

Please, could your forward communication between you and the casino, in which they accused you of having multiple accounts, to kristina.s@casino.guru? Alternatively, you can post it here. Looking forward to hearing from you.

Best regards,

Kristina

Dear Artur,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.