Captain Jack Casino - Player's deposit seems lost.

I made a Zelle payment for $100 dollars. I copied and pasted everything like it was shown and now it won’t show up. When I try and chat with someone it tells me that there’s an error. This is unacceptable. Here is the Zelle form exactly as I sent it.

Dear thomasmbrown87,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Captain Jack Casino.

I’m afraid I will need more information regarding your problem. Please could you elaborate?

Specifically, I am not sure if the transaction in question is a deposit to the casino or a withdrawal from the casino. Could you please provide a more detailed explanation of the situation?

I'll await your reply.

Best regards,

Tomas

sorry I’ve made a zelle payment to the casino for a deposit. They gave me the info to send and I sent it. They have not credited my account

Also they don’t respond to emails and the chat box doesn’t work. So I’m stuck

Not only does the chat box not work but the email they use is also not working.

Here is the screenshot of me depositing the Zelle to their account. I was never credited with the money

Thanks for the clarification.

I tried to contact the casino support and this was the result:

In lost deposit cases we always advise you to contact your bank /payment provider first. They need to investigate what happened to the transaction. If you haven't done so already please contact them as well.

Did the casino reply to you regarding your request since your last message? Do I understand correctly this was your first deposit in the casino? Where did you find the instructions for making the deposit in the casino?

Looking forward to hearing from you.

They fixed it. You can close it now thanks

Dear thomasmbrown87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru