Canada777 Casino - Player's withdrawal is delayed.

they don't have any support...cant email them or contact them...i doubt ill get my 100$ from them as i tried at first to withdraw it thru bitcoin and after 12 hours i canceled it and did the interact etransfer its been 27 hours....bitcoin is suppose to be 2 hours and interact says 24 hours but i don't got any confirmation and is no way to contact them to figure it out.

Dear Theking2323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

The casino has a live chat feature and a contact form on their website for customer communication. Moreover, the email address support@canada777.com should also be working.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

no winnings ever...im verified there deposited with interact etransfer...doubt this racist casino will pay me...the chat guy was racist and banned my online help awhile back..when i send emails they never get response...i already wrote the 100$ off i won as they are racist and i told em it and since they been unresponsive.

I fully empathize with your frustration. Could you please advise what the status of your withdrawal request currently is? Please bear in mind that we usually recommend that players wait up to 14 days for their winnings to appear in their bank account after processing the withdrawal request.

its taken they stole it and moved it to bonus money....then i just lost it so mad.

Do I understand correctly that you lost your money and currently your balance is zero?

they moved it to 100$ bonus money and i had to wager it all over again...lost it...who cares just another scam casino that rips people off for winnings.

well i recently got paid 50$ to bch....then i deposited right back in with 200% code 100 free spins....i waited 6 hours for them to add code they never....so i decided id just play with my initial deposit...i get up 90$ or more then my money turns to bonus...the casino decides to give me the 200% and 100 free spins...the wagering was out of this world at 9800 something started at 1400...then somehow got to 9800 well anyways i did not fair well...i won 15 spin on free bonus wheel also and got my balance back up after i could not complete that bonus wagering....so i get back up around 90 something again then my account somehow drops to 50$ and then the casino boots me right off...i get email saying they they will email me back...all i am getting is player does not exist when i try to login..when i email i dont get response....its saturday now i tried calling phone number not in until monday....anyways what was looking like to be a promising casino turned into a nightmare yet again....too many issues here they need to be better.

Do I understand correctly that your account has been blocked? Could you please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru. Thank you.

this casino has been very good to me...the online chat support and help there is really nice....this casino will be the place i play at for a very long time i like ali and jeff they are really good at helping out....god bless them....and wish all casinos would treat players the way they do...no problems at canada777 anymore nothing but positive things to say about them.

and please give canada777 a 11 out of 10 rating for me god bless thanks for your time.

Dear Theking2323,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru