The player from Mexico was experiencing difficulties withdrawing her winnings due to ongoing verification. After she passed KYC, the withdrawal has been processed. However, it is not clear what is the issue with the crypto withdrawal that she received and the circumstances around the issue. The complaint was closed with the note "rejected" because the player stopped responding to our messages and questions. In one of her last posts, she asked us to keep the complaint non-public.
The player from Mexico was experiencing difficulties withdrawing her winnings due to ongoing verification. After she passed KYC, the withdrawal has been processed. However, it is not clear what is the issue with the crypto withdrawal that she received and the circumstances around the issue. The complaint was closed with the note "rejected" because the player stopped responding to our messages and questions. In one of her last posts, she asked us to keep the complaint non-public.
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