The player from Germany had registered and deposited 70€ at Campeonbet despite being self-excluded due to a gambling addiction. The player had believed that Campeonbet should have recognized the self-exclusion and prevented the registration and deposit. She had provided evidence of her self-exclusion at multiple partner casinos. However, the casino had refused to refund her deposit, arguing that they did not have a uniform system for recognizing self-exclusions from partner casinos. We had explained to the player that self-exclusion at one casino did not automatically apply to all associated casinos, especially those licensed by Curacao. As the player's account had already been closed, we concluded that there was not much more we could do, and the complaint was rejected.