Cafe Casino - Player complains about unclear promotion conditions.

Their Prize Wheel Promotion does not mention the 40x rollover in their terms and conditions. It took pulling teeth to get someone to let me know about it and after I found out they disabled my account from their community forum so I could not share the information. It's not mentioned anywhere on their site that there's a rollover. If you deposit $30 or more you can spin the prize wheel to get spins on their 777 Deluxe game. You can win from 0 to 1000 spins. If you win spins you play them on 777 Deluxe. If you win on 777 Deluxe your winnings are subject to a 40x roller. Not a "PRIZE" at all! No where can they provide information about the 40x rollover. It took me over an hour to tell me about the rollover. Via chat I asked one question... Is there a rollover on your prize wheel winnings? I got the run around for over an hour... Once they told me they blocked me from entering their community forum. It's sad, but true

Dear Miss3Ace,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cafe Casino.

Could you please post a screenshot of the information available under the link to the promotion https://www.cafecasino.lv/prize-wheel

Unfortunately, I was unable to access this information.

Could you please advise what the disputed amount of $22 represents in this situation?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Miss3Ace,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.