Caesars Casino - Player complains that he didn’t win anything.

I lost all my money before realizing that this place doesn’t have the BTP% I was made to believe and my cash advances were double charged in most cases and I just felt weird in this place almost like I had a hunger but not for food hard to explain just felt something was influencing my decision making is all

Dear David,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

What information would you need

Any supporting evidence that the RTP has been manipulated can be sent to petronela.k@casino.guru.

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

There is no way to prove that but I can prove that the cash advance transactions that were made at the casino were made against there policy we could go that route couldn’t we?

I'm not sure if I understood correctly. What do you have in mind?

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.