HomeComplaintsCadoola Casino - Player has been accused of opening multiple accounts.

Cadoola Casino - Player has been accused of opening multiple accounts.

Amount: €2,819

Cadoola Casino
Safety Index:Very high
Submitted: 08 Oct 2021 | Case closed : 25 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I want to complain to this casino as my account was immediately blocked when I asked for a bonus in the chat. The reason was that I have a double account. I didn't know this when I registered and the software should actually have blocked me. I am therefore requesting my payouts back, because if I had won I would probably not have been able to make a payout anyway. If I had known all this, then of course I would never have registered at this casino. I have deposited a total of 2819 € and I ask for this money back. I hope that this portal can help me with my concern.

Automatic translation:
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3 years ago

Dear Marianne777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Have you had an opened account in this casino in the past?

Do I understand correctly that the active balance at the time of your account closure was null? If that's the case, most likely, we won't be able to help you retrieve your deposited funds. If any winnings have been held by the casino on the ground of the accusation of multiple accounts it would be different.


Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Marianne777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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