HomeComplaintsCadoola Casino - Player complains about outdated bonus information.

Cadoola Casino - Player complains about outdated bonus information.

Amount: 5,000 ₸

Cadoola Casino
Safety Index:Very high
Submitted: 15 Nov 2023 | Case closed : 09 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Kazakhstan had raised an issue regarding outdated bonus information on the casino's platform. Despite our efforts to better understand the situation by asking for more details and extending the timer for her response, the player did not provide any further information. As a result, we were unable to proceed with the investigation and the complaint was rejected.

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1 year ago
Translation

I've come across outdated bonus information many times

Automatic translation:
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1 year ago

Dear Persona25,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cadoola Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain if you used any bonuses in the casino?
  • Could you please specify what inconsistencies you mean?
  • Provide screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear Persona25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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