The player from Italy is experiencing some problems. This complaint was related to another unjustified complaint rejected in the past.
Buran Casino - Player is inquiring help.
Amount: €800
Buran Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Buran Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I would like to know as a casino guru what are the gambling strategies that are not accepted by this casino. I would prefer an answer that is not the usual and possibly from that Martin.
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2 years ago
Dear turuzzu67,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand your message/question.
Thank you in advance for your reply.
Best regards,
Kristina
Public
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2 years ago
Translation
Ask that salesman of your colleague Martin everything. As false as Judas.
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2 years ago
Translation
He sold himself to Buran Casino with no shame. He didn't give me the evidence that I would be wrong and closed my previous case like that. Too long, if you want you can reread the case. Then he will tell me if this is honesty to protect the player. Friendliness.
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2 years ago
Translation
A casino whose rules are not specified exactly, like Buran Casino, can never be considered a reliable casino. Which you keep doing. It is strange because on casinofreak it has 3 Gold and 180 black stars. There will be a reason, which I know, but I prefer not to say it.
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2 years ago
Translation
A casino that provides evidence of my breach of their awesome t & c after 10 days cannot be taken as truthful. And this Martin knows. But Martin is smart and I know how things went, but I prefer not to say it.
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Public
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2 years ago
I am sorry, but Martin's decision is correct and final. Please understand that players are not necessarily always right, and if we believe that the casino didn't do anything wrong, we cannot support the player. You breached the casino's T&Cs and that is why your complaint has been rejected. Thank you for understanding.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified as well.
