The player from Argentina has a pending ID verification after making a first deposit and winning 627 USD. She uploaded all required documents but has received no response from the casino's support, either through her ticket or emails.
Bull Run Bets Casino - Player's withdrawal is delayed due to verification issues.
Amount: $627
Bull Run Bets Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 18h 48m 6s
Case summary
5 hours ago
Public
Public
17 hours ago
I started playing with the casino on 22th of October, made a first deposit and got winning of 627USD. I uploaded all requested documents for verification because otherwise I am not allowed to request a withdrawal. My ID verification is still pending (see attachment). I dont know the reason why it is not still verified. Casino doesnt have live chat. I opened a ticket in my profile on support page asking the reason, but there is no reaction to my request. Also I sent emails to support but casino doesn#t reply. Please, help me to contact the casino or solve the issue somehow that I will get my winning.
Public
Public
5 hours ago
Hello jjorusovich,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bull Run Bets Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
jjorusovich has 6d 18h 48m 6s to reply
