The player from the United States faced issues with withdrawing winnings despite the account having been verified for almost a year and previous withdrawals having been made successfully. The casino requested a video of the player holding his driver's license and a piece of paper with the date and casino name for additional verification, which he claimed to have sent. We asked for confirmation and additional information but did not receive a response from the player. Consequently, the complaint was rejected due to lack of communication from the player.
Brango Casino - Player's withdrawal is delayed due to account verification.
Amount: $50
Brango Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
I'm trying to withdraw what I won, but am being to my account needs to be verified. My account has been verified for almost a year and I've withdrawn at least 5 times already.
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1 month ago
Dear veryjeremy123,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that the casino is eligible to ask for additional verification documents if necessary.
Could you kindly advise which documents the casino requested from you for additional verification?
Have you provided these documents on time and in the correct format?
When exactly did you send the last requested document for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
I sent the documents when I first got verified. Now they want me to send a video holding my driver's license and a piece of paper with the date and casino name, which I did the day they asked
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1 month ago
As I mentioned in my previous reply, the casino may randomly ask for additional verification documents if necessary. Could you please advise if you sent the requested video to the casino?
