HomeComplaintsBrango Casino - Player didn't win anything.

Brango Casino - Player didn't win anything.

Amount: $200

Brango Casino
Safety Index:Very high
Submitted: 27 Jan 2023 | Case closed : 10 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

Player from the US didn't win anything while playing in the casino. We closed the complaint because the player stopped responding.

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1 year ago

I have spent 200$ tonight and have not once won as much as a penny! They are cheating! It’s mathematically impossible to have spent that and play .25$ a spin and not win at all there games would slow down like in slow motion if the reels looked like they were lining up . STAY AWAY! Play any other casino because you WILL NOT WIN.

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1 year ago

Dear speirbrent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me either by email at tomas@casino.guru or by posting information here. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

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1 year ago

Dear speirbrent,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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