HomeComplaintsBoomerang Casino - Player’s withdrawal has been delayed.

Boomerang Casino - Player’s withdrawal has been delayed.

Amount: €557

Boomerang Casino
Safety Index:High
Submitted: 18 Jul 2022 | Resolved : 26 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany requested a withdrawal almost two weeks prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

I applied for a payout on July 8th and so far have not received any money after asking the support several times, the only answer is technical problems

Automatic translation:
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1 year ago

Dear Cookie68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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1 year ago

Dear Cookie68 ,


Thank you for your feedback.


We are sincerely saddened by the fact that you have negative opinions about our casino and service.


We want to note, that your withdrawal request has been processed and paid by us yesterday (19.07).

Unfortunately, in the future time of the transaction depends not on us, but on the payment method, you have chosen.


Also, we want to draw your attention to our rules, in accordance with clause 6.16 of our Terms and Conditions (https://boomerang-casino.com/en/rules), requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3(three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.


In addition, according to our policy https://boomerang-casino.com/en/rules ( paragraph 6.15; 6.17 )

The company may delay the processing of your withdrawal requests to perform checks on your identity, account balance, source of funds, and of your compliance with the Terms and Conditions.

The time of transactions may differ depending on the withdrawal method, your account level, or other relevant factors.


Our team takes seriously any requests of our customers and always does everything to be better!


We hope for further cooperation.


Best Regards,

Boomerang Casino Team

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1 year ago

Dear Cookie68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago
Translation

I have received the money, thank you

Automatic translation:
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1 year ago

Awesome news, Cookie68. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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