The player from Austria has blocked his bank card for security reasons and now, he’s experiencing difficulties withdrawing his winnings. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Booi Casino - Player’s struggling to withdraw his winnings.
Amount: €1,203.5
Booi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I paid 700 euros. After I made myself up to 1203.5 euros and met the wagering requirements.
If I wanted to verify the account, I paid in with Mastercard.
It is normal that you cover 4 numbers of the credit card. Booi.com insists that I send a photo of the complete card, ....... then I discussed it with Mastercard. According to the Mastercard, this is unusual and a major security risk.
Mainly Russian provider ::::::::
Mastercard will exchange the card. Payments are no longer possible with the card. Abes back bookings to the card are still possible.
The casino refuses and says you need confirmation from Mastercard. Delay tactics, really bad and unprofessional. free, at does not create a form that the card has been blocked or exchanged.
Now I paid in again with Neteller and now I wanted to pay out everything on Neteller. Again problems ..... I have to send a form that the card has been blocked.
Hope you can help me
Greetings from Austria Wolfgang
Automatic translation:
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3 years ago
Dear Wolfgang,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have blocked your Mastercard already? Did you request a form from the bank proving that you card has been blocked? If there’s any relevant communication, please forward it to my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Dear Wolfgang,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
The casino paid out in 2000. All good 🙂
Edited
Automatic translation:
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3 years ago
Thank you very much, Wolfgang, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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