The player's verification failed due a 3rd party payment. The complaint was closed as the player stopped responding.
BoaBoa Casino - The player's verification failed.
Amount: €450
BoaBoa Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Hello,
I deposited 300 euros in said casino and received a 300 euros bonus. After wagering this bonus I was able to withdraw 1450 euros. The first 1000 euros payout went without any problems and required no verification. Verification was requested for the last 450, but I was unable to upload my documents for the first two weeks. After several requests in the live chat, the verification was finally activated, i.e. I was able to upload my documents. Today I got the message that my verification was rejected according to the Terms&Conditions point 9.1 (payments from a third party). However, I only made the payment from my own bank account. In the chat today one was quite unfriendly and there was no way for me to clarify this matter. My account was simply closed with no supervision to resolve the issue. Unfortunately, I can no longer come into the casino to send you other evidence. I would be happy if you could help me!
Automatic translation:
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11 months ago
Hello eltrappo94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BoaBoa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you register into the casino? Which document has been rejected due 3rd party details? Is anybody else from your household registered in the casino?When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hi Nick!
Thank you for your quick response. I registered on April 28th, 2023. I have not received any information about the rejection of my documents. Supposedly, I deposited at the casino through a third party, but the deposit was made through my own bank account. I did not get any further comments from the casino. Just that's the way it is now. Only I am registered at this casino, no one else. The last time I spoke to the casino was before I wrote my complaint. There I wanted to clarify that the casino must have made a mistake since I deposited the money from my own bank account. However, the conversation was simply broken off there and I was "thrown" out of the chat.
Automatic translation:
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11 months ago
Hello eltrappo94,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
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11 months ago
Translation
Hey Nick,
I sent you the chat history via email.
Love from
Automatic translation:
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11 months ago
Hello eltrappo94,
Is it possible to send us the exact same bank statement to prove that the money was deposited from your own bank account? Did you receive any money from a different person to your bank account which could also have a casino account?
The casino might consider it as a 3rd party payment as it would mean that you did not use your own funds to deposit.
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