BlueChip Casino - The player's withdrawal is delayed.

i haven't received my wining from live casino since 6 days and they are just reying me that they are working on it and not time frame is given i think they do fraud with me on the name of wining struck one of the cheapest casino site i have ever seen i am attaching the screenshot chat with support and wining screenshots

Hello Arbaz143,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

dear i have already verified my account from 6 month and i have take too many withdrawal from blechip

i have verified my account from 6 month by card and they now ask for may bank statement then i provided with them with may bank statement then they ask for 19th may transaction i provide with them they are just doing worthless things not verifying my bank statement even i already verified my account by my card and i provided with them what they ask. customers support words in every message " We are so sorry to hear that you got such an impression, nevertheless we appreciate your feedback and we will work on it to ensure you have a splendid time playing in Bluechip" . even they are not credited my wining from last 7 days just saying working on it wining was 1670 on 16th may not credited yet. i attach transaction deposit withdrawal made on that site from jan to till now and their issue screenshot

hi dear please mark my query as unresolved and mark this casino as fraudsters i provided them all the documents still they cannot able to verify just giving error without any reasoning and they eat my live casino wining which was struck 8 days ago no update no news so i finish my balance on this shit site and ask them to close my account from shit site and to whom who watching my complaint please beaware of that site it will eat your precious money and time so beaware

Dear Arbaz143,

We are writing to personally address the concerns you raised in your recent complaint regarding your negative experience on our site. We deeply regret that we have fallen short of your expectations, and we take this matter very seriously.

Our verification and withdrawal processes are designed to ensure the security of our customers and prevent any fraudulent activities. Due to this, you should have been upload a correct bank statement with deposits made on May 19 visible on it. Our team provided you with all the necessary information about the desired document and have opened access to upload it to your account more than once. Unfortunately, you have not provided the required document to confirm your deposits.

After checking your account and documents once again, we noticed that you decided to cancel your withdrawal transaction and played the funds. Moreover, we are sorry to know that you decided to leave our casino and want to inform that your account was blocked permanently per your request.

Once again, we sincerely apologize for the inconveniences caused and want to thank you for bringing these issues to our attention. Your feedback is invaluable to us as we strive to improve our services and provide the best experience possible for our customers.

We wish you all the best!

Best regards,

BlueChip Customer Care manager

i have provided you 19th deposit or my whole bank statement from jan and all transactions but you rejected it again and again so i finished my balance and delete my account from your shit site thank you for your taking my precious time 😂 not gonna recommended to my 12k telegram subscriber

Dear Arbaz143,

Thank you for your quick response.

We have double-checked the bank statement you uploaded to your account and would like to inform you that no deposits made on May 19 are visible on that document.

Therefore, we have asked you to provide us with another correct document in order to process your withdrawal.

Your understanding is much appreciated.

Best regards,

BlueChip Customer Care manager

i have provided with 19th deposit screenshot from upi app too coz which bank i have deposited doesn't provide net banking because it's not established it's merging to another bank and in deposit slip there is my name bank name and transcation details clearing visible

Hello  Arbaz143,

Is it possible to forward the deposit from the mentioned date to nikolas.b@casino.guru for further review?

they verified my deposit but not account!

they blocked my account for forever 😂😂 reason is nothing 😂

people who are seeing my complaint please beaware from this small casino. if they are not received good profit then they will wat your own money and blocked your account permanently beaware guys and casino guru it has been long tym my query not resolved yet

@nick i provide screenshot on your mail!

Dear Nick, 

After long communication with Arbaz143 via email, we are ready to give you a detailed explanation regarding the situation. 

Due to our rules, we reserve the right "To use additional procedures and means to verify the identity (KYC), both before and after effecting deposits into the account and / or making a withdrawal.". (rule 9.1.4, General Terms and Conditions). 

In the complaint, the player mentioned that we didn't verify his account in a timely manner, which lead to his loss of winning funds. However, we would like to clarify that he didn't provide us with the required documents, so we couldn't verify his account. And it was the player's sole decision to play his funds. Our customer care managers guide the player during the process, but the player didn't provide the required documents. 

So, based on the failed verification process, we decided to block the player's account due to rule 9.7 of our General Terms and Conditions: 

"9.7. In case the Company considers a customer as a high-risk customer due to the results of checks and verifications performed by the Company according to anti-money laundering requirements and regulations, the Company reserves the right, in its sole discretion, to block account or freeze the funds on the account.". 

Nick, please let us know if you need a precise explanation of our decision regarding the player's account blocking. We are ready to provide you with all the information via email. 

Best regards,

BlueChip Customer Care Manager 

dear bluechip don't rip people money on the name of verification while i am providing you with every document which you ask for. if you are rejecting them and blocking my account that's not fair and that's why you are small casino and cannot be big in future 💔

Dear Arbaz143,

Thank you for sharing your opinion on the matter at hand. We appreciate your perspective and value your input. However, it is important to clarify that the information you provided is not entirely accurate.

Firstly, we would like to emphasize that we have engaged in a lengthy email correspondence with you regarding the verification of your account, and this should be known to you. Account verification is an important aspect of our casino's operations, as it ensures the safety and security of all parties involved.

We ask our players to provide specific documents as they are necessary for the verification process to be successfully completed. While we appreciate your willingness to provide documents, it is crucial that we receive the specific ones we ask for to fulfill our regulatory obligations.

We are sorry to hear that you perceive our actions as unfair and that you believe this is the reason why we cannot become a big casino in the future. We assure you that our goal is to provide a fair and secure gaming environment for all our players.

Insults directed towards our casino are disheartening, especially considering the extensive email dialogue we have had with you, demonstrating our willingness to work with you. Unfortunately, since you were unable to provide the requested documents, it became an impasse in the verification process.

Nevertheless, we value your feedback. We are always ready to answer any questions you may have.

Sincerely,

BlueChip Customer Care Manager

dear bluechip

i told you that my DL is pending from rto and to be delivered soon and it got delivered two days ago and i make request of unblock my account because i applied to block for sometime and then i see verification still not rejected or passed woth pan card and then i contact your support then they told me to wait for issue resolved and then i see my account got blocked permanently this is not good behaviour when i am providing you with the document then you mark it as fraud 🥴

you need to unblock it i will upload my DL there and verified my account coz there is no issue of fraud and risk in my account you can check all my account since starting

i am your loyal player since i registered on your site and even i am using it from when it's started and achieve vip premium and more and even not single issue in verification and all but you directly blocked my account if you wish to play me on your site make my account unblock and i will upload my DL there..

even i haven't any issue in verifying my account but you are asking me for upload DL. but my DL were pending and to be delivered as i told you then back two days i ago i have received it and i am providing with you with my DL

dear @bluechip

i have sent message you in email reply me there with the process of unblocking my account or reply me there it's gonna unblocked or not

@nick if you are not able to resolved my query you can add another support executive

Dear BlueChip Casino representative,

Thank you very much for your response. Could you please send me a more detailed explanation of the player's case to nikolas.b@casino.guru? It would be much appreciated.

i can explain you here too i am playing on this site since 6 month or more i make my account do deposit and withdrawals and verified my account with my adhaar card, selfie and card, then playing normally like depositing and withdrawals were good then one day i made withdrawal and they ask me to verify my bank statement then i upload my bank statement they told me to do upload a specific date slip which is of 19th may deposit i upload it. and then they verify that all and after that asking me to upload passport or driving license then i tell them that i don't have passport because i haven't applied it for because i am too young don't need it yet and my driving license is pending to be delivered by rto authority it will be delivered in few days can i upload my pan card for verification they say ok upload it. and then they rejected it and say that whether upload passport or driving license so i tell them to blocked my account when i will receive my driving license i will unblock my account and upload there.. after 2 days i have received my driving licences and tell them to unblock my account they unblock it then i go to upload my driving license i see that my pan card verification still there ongoing and i talk to support that remove this i will upload my driving license and verified my account they told me to wait for sometime then i come back after sometime and see my account were not opening then i go back to support they told me your account permanently closed for failed in verification and mark as fraudulent.. dear nick when i am providing with them with my all valid documents, cards , selfies, and bank statements then how anyone can be say that i am failed in verification or found as fraudulent lol i am cursing myself to be loyal user from this site for a long when they were launched 🤣 and still they think i do fraudulent ask them to give solid reason to blocked my account and ask them to unblock my account as soon as possible 🥺

Dear Nick,

We would like to inform you that the required details and explanation have been provided via email, and we are currently awaiting a response.

We greatly appreciate your cooperation and will remain attentive to any further updates or instructions from your side.

Kind regards,

BlueChip Customer Care Manager

Hello Arbaz143,

Can you please advise if you had any remaining balance on your casino account when it got closed?

yes i have balance in my account

Hey Nick,

Just wanted to clear things up about the money in the player's account. So, as the player mentioned before, he had an issue with a bet not being credited. We looked into it and actually found a technical glitch with the specific bet he provided. Thus, we went ahead and credited his account with the amount that was missing. On top of that, we threw in a sorry bonus and added it to his real balance. We let the player know about all this via email while we were going through the verification process.

Unfortunately, the player played his balance and lost it. By the time we blocked the player's account, the only thing left was some cashback that automatically had been issued to his balance. So, no actual deposits or real money remained on the balance.

Hope that clears things up!

Best regards, 

BlueChip Customer Care Manager

take your cashback and not to open my account be blocked it. i found many sites to play i am too lucky to have found best casino site ever i cannot mentioned full name but it's on top in casino guru site and it's start with 4r thanks bluechip for letting me good site over cheap site which cannot even able to do kyc nick sir can now mark my query according to you but whenever any players see my review i told them to play at your own risk dear players your money your time is very precious always choose the top 1 or 2 position site from casino guru site.

Hello Arbaz143,

Based on the fact that your BlueChip Casino account is closed and you had no remaining balance left there, we will be considering this complaint as closed as well unless there is anything else we could assist you regarding this matter.

Please let me know within a week as the complaint will be closed after that.

no thanks I don't need cheap sites

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.