The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player clarified that the funds had been confiscated and the issue was not with a pending withdrawal. After further communication, the player confirmed that the problem had been resolved. The complaint was subsequently marked as resolved by the Complaints Team.
BlueChip Casino - Player’s winnings haven’t been received yet.
Amount: 9,300 INR
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Hi iam a vip customer in bluechip i deposited for the free spins.which was no wager that to only 100INR for 20 free spins i won 1700 only and my deposited amount is 8000INR they confiscated my withdrawal.iam asking the reason they are sending some link of terms and conditions and it is showing just a term you did illegal but it didn't show what i did.please help me
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2 months ago
Dear Bharath24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with BlueChip Casino. Did the casino specify how exactly did you breach the terms? Is your account currently still open? Is it possible to forward your deposit, betting and bonus history to nikolas.b@casino.guru?
When was the last time you contacted the casino and what was it about.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear Bharath24,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Dear Bharath24,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
