The player from India has a withdrawal request of ₹19,722, but the casino confiscated the winnings, citing a violation of rule 9.5 without providing further details.
BlueChip Casino - Player's winnings have been confiscated.
Amount: 19,722 INR
BlueChip Casino
Safety Index:HighSafety Index
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8.9
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Case opened
Current status
Waiting for Casino Guru to reply
6d 11h 42m 59s
Case summary
12 hours ago
Public
Public
2 days ago
I have placed a withdraw of ₹19722 and my winnings was confiscated by casino, when I contacted them, they said u have violated rule 9.5 when I asked details where I violated they refused to tell me in name of their policy.
Public
Public
yesterday
Dear Pushpa1705,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played (slots, live casino games, sports betting)?
Have you passed the full KYC verification, or at least uploaded your documents for verification?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
