The player from Brazil had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Blaze Casino - Player’s account has been blocked.
Amount: 30,000 R$
Blaze Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Blaze Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
2 years ago
Translation
On November 6th, I put 600$ in the blaze, bonus 100% multiplied to 1200, playing I lost 600, I was left with 600, with those 600 that I had I needed to make a 21,000 rollover to withdraw, I made 40,000 with the 600, so my balance went to 40k I went to Blaze's chat and asked if I would ask for a withdrawal if it was real money. The attendant said I could withdraw normally, because it was a real balance. my money and asked me to confirm my endentidaee first to drop the money, I took it and sent all the documents 24hrs passed the documents were approved and I got in touch with the chat again and asked if everything was ok if I could withdraw my money normally the same said yes, I made the normal withdrawal, 24 hours after the withdrawal an email arrived saying that my withdrawal had not been completed. to the transfers and there was nothing there, I saw that my money had not been refunded I contacted blaze he said that this was their mistake that the money would arrive in my account I said ok, about 15 minutes passed I went to enter again , when logging in, I couldn't get in until today and they send me several promotional emails so it's because the account is still active but for me it's blocked and I can't log in and they didn't make my payment......... I wait return NOTE: I DON'T HAVE THEIR EMAIL ANYMORE BECAUSE THEY DISAPPEARED PRINT FOR YOU TO SEE
Automatic translation:
Public
Public
2 years ago
Dear marithu88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you saved, by any chance, your game history, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
