The player from Florida faces issues depositing money using ETH cryptocurrency, as the transaction shows it was completed but has not been recognized by the casino. Additionally, there is a pending withdrawal that is causing further complications.
Black Lotus Casino - Player's deposit has been delayed.
Amount: $45
Black Lotus Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Black Lotus Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 19m 59s
Case summary
8 hours ago
Public
Public
19 hours ago
Deposited with ETH crypto an it says it was completed an reached the blockchain an black lotus is saying give it a day when it should of been instant and i feel like it's cause of a withdraw I have pending that I am also have trouble with
Public
Public
12 hours ago
Dear stevenweersing187,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Black Lotus Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide the hash of the transaction that wasn't credited to you?
- Could you please share a screenshot of the pending transactions of your deposit with the status as it appears in your player's account?
- When did you request a withdrawal of your winnings?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
