Black Lotus Casino - Player’s bonus winnings have been confiscated.

On January 2, I wanted to check the reality of black lotus that they give a bonus without deposit, which if you exceed their requirements you can withdraw, for a bonus of 21 euros that they gave me, I had to make 1,440.00 euros to be able to withdraw it, a maximum of 150 euros.

Well I overcame it and was left with an output of more than 230 euros, which they kept and they only left 150 euros to withdraw, 2 days after being awaiting verification after having fed all my documentation, the casino updated and put me reversed and my payment is this to zero and it won't let me do anything.

For the record, to get all this I had to spend more than 24 hours in a row playing, without sleeping without attending to my family a lot of effort to be deceived like that.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly if your documents have been approved or not. Would you be so kind and clarify it for me? Also, were your winnings of €150 confiscated?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

When I got the money and withdrawn it, the casino sent me a message giving me the good news and telling me that my withdrawal would be 2 days, held for the administration to validate it, send the documentation that they asked me and at the casino the withdrawal was pending.

After 3 days the status of my withdrawal changes from pending to invested and I no longer get 150 euros in balance or anywhere.

But they have not sent me any email, nor if there was something wrong or giving me any reason, I contacted support but they did not answer me anymore with several emails.

With a lot of effort and more than 24 consecutive hours without sleep, I earned that money, it is unfair that they do this to us

Thank you very much Dtaiger for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Dtaiger,

I looked at your complaint and will do my best to help you. I would like to invite Black Lotus Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal from no deposit bonus?

We would like to ask Black Lotus Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

Please can you send me the following information to colin@playerserv.com:

Username/email

I will ensure this info is personally passed onto my finance team to look into further...

Colin

I have already sent you all the documents, since I took the time to photograph everything.

I don't like to cheat, nor do I like to be deceived.

They have taken 150 euros from my face, and no matter how much I write customer service or answer you, a shame that money was the gift of kings from my daughters, since we had made our illusions they do that to us and leave us without money, very unfair

Dear Colin,

let us know about next step. Thanks.

We would like to ask the Black Lotus Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.