bitstarz casino did not comply with their bonus clause rules
I received the "Second chance Free spins" event bonus on May 06, 2020 09:03
May 07, 2020 09:03 Bonus expires and cancelled
The casino removed the $ 1000 winnings I won in the live blackjake game
But the rules and regulations of the casino do not write that they can remove my 1,000 $ winnings
These are the terms and conditions
https://www.bitstarz.com/bonus-terms-and-conditions
You can see that "NO DEPOSIT BONUSES TERMS AND CONDITIONS" is a no deposit bonus. And I have made more than 4 deposits.
My bonus event should belong to "FREE SPINS TERMS AND CONDITIONS"
However, the terms only mention that if the bonus is cancelled, it will only remove the bonus and not 1000 $ winnings
The bottom bonus type rule is "GENERAL BONUS TERMS AND CONDITIONS
Rule 10 mentions that this type of bonus can be confiscated along with winnings
But I participated in the online blackjake game during the bonus event when I received the bonus event that day
My bet amount meets the requirement
Take a look
"GENERAL BONUS TERMS AND CONDITIONS"
Rule 6 "Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5% . "
But the event bonus is still cancelled
So I think the terms of my bonus rules should belong to "FREE SPINS TERMS AND CONDITIONS"
I want to know which rule of the casino removed my 1000 $ winnings?
bitstarz casino did not comply with their bonus clause rules
I received the "Second chance Free spins" event bonus on May 06, 2020 09:03
May 07, 2020 09:03 Bonus expires and cancelled
The casino removed the $ 1000 winnings I won in the live blackjake game
But the rules and regulations of the casino do not write that they can remove my 1,000 $ winnings
These are the terms and conditions
https://www.bitstarz.com/bonus-terms-and-conditions
You can see that "NO DEPOSIT BONUSES TERMS AND CONDITIONS" is a no deposit bonus. And I have made more than 4 deposits.
My bonus event should belong to "FREE SPINS TERMS AND CONDITIONS"
However, the terms only mention that if the bonus is cancelled, it will only remove the bonus and not 1000 $ winnings
The bottom bonus type rule is "GENERAL BONUS TERMS AND CONDITIONS
Rule 10 mentions that this type of bonus can be confiscated along with winnings
But I participated in the online blackjake game during the bonus event when I received the bonus event that day
My bet amount meets the requirement
Take a look
"GENERAL BONUS TERMS AND CONDITIONS"
Rule 6 "Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5% . "
But the event bonus is still cancelled
So I think the terms of my bonus rules should belong to "FREE SPINS TERMS AND CONDITIONS"
I want to know which rule of the casino removed my 1000 $ winnings?