The player from Germany deposited in the casino but the transaction seems to be lost. We closed the complaint because the player stopped responding.
BitStarz Casino - Player’s deposit seems lost.
Amount: €20
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I charged them a total of 9 times once on 01/10/23
and 8 times on 01/13/23 but they say I only charged 7 times on 01/13/23 even if it's only 20€ it's about the principle for me.
I can even show all transfers with the booking text but they send me a screenshot that they only received 7 times ......
8 more damn times were debited
I think the casino is good, I have to say, but yes, what can I say.
I also attached all the booking texts here .... can also do it from 01/10/23 if needed.
Hope everything can be resolved
Automatic translation:
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1 year ago
Dear aizuku,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 year ago
Translation
I have now written to Nodapay directly and am waiting for their answer
Automatic translation:
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1 year ago
I fully understand your frustration, aizuku. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or e-wallet or credited to your casino account. Therefore, I will set the timer for additional 23 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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1 year ago
Dear aizuku,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
They decided to ban me instead of helping me.
Nodapay told me they made all transfers to bitstar.
Even if it's only 20€ they're gone forever
Automatic translation:
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1 year ago
Dear aizuku,
Have you been informed of the reason for the ban? Did the casino inform you about the missing funds? Please forward any relevant communication between you and the casino to my email address at tomas@casino.guru.
