The player's unable to withdraw his money due checks on his casino account. The complaint was closed as the player has no remaining balance left on his account.
Bitcasino.io - The player's unable to withdraw his money.
Amount: 9,368 XRP
Bitcasino.io
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hello kw3rqueradaus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitcasino.io. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly was the last time the casino responded? Did you use any bonus to accumulate your balance? Why did you use VPN to play in the casino?
It is quite common to block some options or even the whole account until a verification check is done by the casino and as it might take up to even 2 weeks, I would probably recommend to just wait for now.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hello kw3rqueradaus,
As I mentioned above, most of verification checks may take up to 14 days. Can you please advise when exactly did the whole process begin? Is there any update regarding the case?
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