Bitcasino.io - Player's promised cashback remains unpaid.

Hello, I saw bitcasio.io with an offer on the forum and I decided to join. When I first joined, they announced that I would receive a 20% cashback if I lost my first deposit within 7 days, so I signed up. I deposited about $800 and unfortunately I lost all the money but up to now they still haven't refunded my cashback. Then I chat with support and they said I have to email them but I sent many emails but they do not answer me

Dear nguyennguyenlam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitcasino.io.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand you deposited 700$ within the first week of playing in the casino?
• Have you opted for the bonus when making a deposit in your account?
• Could you please forward me the response you received from the casino regarding the issue? You can post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes i deposited about 800$ for the first deposit then i lost everything i chose the promotion they asked me to verify my account identity was also verified because my bitcasino registration email met There was a problem so I used my secondary email to contact them but they said they wouldn't support me via secondary email which is unreasonable.

Have you contacted the casino with your registered email address yet? Have you received any explanation about why your cashback wasn't credited to your account yet?

There was a problem with my registration email so I couldn't send an email. I contacted my secondary email but they said they wouldn't support me.

I have forwarded my chat email and them over for you to check

I am sorry but could you please explain why you can't use the email of your registered email address in the casino?

In order to receive support from the casino it would be best to contact them via your registered email.

I'll await your response.

My email is blocked and cannot be sent

Have you contacted Google to unblock your email client so that you can contact the casino?

Please understand this is not something we can assist you with. If you manage to contact the casino with your registered email address and the casino fails to help you, please contact us and we'll try to help.

I'll await your response.

So what are you guys born for if you don't support players so are you on the same side as the casino?

I am sorry but it's in your power to contact the casino with your registered email address first. Please let me know when you've done so and what response you've received. Alternatively, please let me know why it's impossible for you to do so.

Dear nguyennguyenlam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.