HomeComplaintsBingo Billy Casino - Player has been asked to provide documents.

Bingo Billy Casino - Player has been asked to provide documents.

Amount: Can$6,000

Bingo Billy Casino
Safety Index:Very low
Submitted: 16 Mar 2022 | Case closed : 30 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Canada requested a withdrawal via check, but the casino is asking for documents which she would like to refrain from providing. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I requested a check but have to give credit card and bank information before releasing check. Why do they need that info. That is why I requested a check ....safer. do they really need my security code on back of credit card and account authorization form for this type of payout!

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2 years ago

Dear Cheryl,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I understand your point of view, but please note that such documents are often required to verify your deposit method. Do I understand correctly that the casino is asking for your whole card number to be visible?

Have you provided any other documents? Have you ever made a successful withdrawal?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago

Dear Cheryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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