The player from Germany is experiencing difficulties verifying his account. After a closer examination, we ended up rejecting this complaint as unjustified.
Big5Casino - Player’s struggling to complete the account verification.
Amount: $818.02
Big5Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I've experienced something that I don't want to ask anyone to do. Therefore a very urgent warning: Never play in Casino BIG5 !!!!!
BIG 5 Casino does not verify and thus no payment. I tried it for almost 6 weeks, more than 60 emails, always the same requirements. BIG5 wants the bank account statement with full name, address, BIC and IBAN on just one page. my bank warned me not to put this out on a single page. Fraud is suspected !! I canceled the casino after 6 weeks, but the casino refuses, I should log out under "Addicts", so cancel. Of course I don't! I also question the license. it is guaranteed not to be real. Alos people an urgent advice
"Hands off the BIG 5 Casino"
Automatic translation:
Public
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3 years ago
Dear Alf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that providing the bank statement seems to be the only obstacle standing between you and your winnings?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
That has to be KYC, no question about it, all casinos require!
Procedure; Deposit in the BIG 5 Casino 30.00, slots are doing quite well, want to withdraw profit. I paid in with Ecopayz, also wanted to withdraw via Ecopayz. Submitted the documents from Ecopayz, it was a screenshot on one page. Requirements was full name, full address, the BIC and also the IBAN on one page. I only got that as a screenshot at Ecopayz. Big5 replied: You have to make the first payment through a German bank (house bank), please only print the account statement on one page in PDF format or as a photograph, this is required by law! My answer, other casinos ask to make the first withdrawal, but first where the deposit was made first. Answer, no, first a house bank.
ok i tried house bank, doesnt work because there is nothing on one site. I called the bank, they just advised caution, suspected fraud! I submitted a bank statement with IBAN and BIC and the account number that applies to my name. In addition a second page with the name and address and this account number. Answer is not enough. I canceled the payout, continued to play up to 500.00, then deposited 10.00 via Viabuy and submitted the data from Viabyu for payout, all on one page. Mail again, I still have to send the house bank documents on one page. In the end, after more than 60 emails, I wasn't in the mood anymore, I was exhausted and canceled everything and gambled it away in my anger, either a jackpot or not, but I probably wouldn't have got it either. Another important piece of advice to everyone: get your hands off the BIG 5 Casino! Big5 Casino doesn't pay out! Make endless trouble like no other casino in the world when it comes to verification! If a win is pending, there will be no verification!
Automatic translation:
Public
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3 years ago
I fully understand your disappointment. Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you.
If you’d like to share your negative experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum where it will be available and visible for all the other players.
For the future references, if you experience any kind of troubles with online casinos, please do not hesitate to contact us ASAP and we will try to help you.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
