Big5Casino - Player’s struggling to complete the account verification.

Sharing tournament prizes on Condor sites is a coincidence. At all Condor casinos, chat support asks to send an email and emails are not answered.

Not all tournaments have a leaderboard at all, although some campaigns will see a leaderboard during the campaign. Prizes according to the scoreboard will not be distributed. Christmas Slot wars awards I have received 0/3.

ps. Is it really ok that credit card information is required if the deposit was made with Trustly? After all, no bank card information is required for that, and thus if you deposit your bank card as lost, no winnings will be taken out. Frustrated I was playing winnings over € 1,600 when it was not possible to prove a deposit that was not needed for the deposit. This big5 Casino. My username is Bubblejet on every site¨.

Undistributed winnings over 200 euros .... this, of course, cannot be checked for anything, and the casino does not provide information.

Dear Jussi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you’re experiencing difficulties verifying your account? Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly.

Do I understand it correctly that verifying your old bank card seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Is it your first withdrawal attempt in this casino?

Could you please provide more information regarding the tournament prizes problem?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jussi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.