Bettilt Casino - Player’s winnings have been confiscated.

I have a account in bettlit casino and I placed a bet in baracat by evolution

I place a bet amount of 3000 and win after again I bet amount of 2500 again bet then I played slots game sweet bonaza and win almost 4500 now casino team take my all balance and say you placed bets are Martingale strategy and stolen my whole balance

I don't know what is the martingale strategy

So please I request to help me back my whole balance

Dear Neeraj1807,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely:

Could you please specify how many bets in baccarat you made?

Have you passed the full KYC verification?

Could you please send me the email from the casino stating that your balance would be confiscated because you used the Martingale strategy? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

i attached my best history you can chek ,how these bets are marking as fraud I can't understand,also I played slots game name sweet bonaza

I am still waiting for your reply

Thank you very much, Neeraj1807, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Waiting for my solution

Hello there,

Thank you Neeraj1807 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bettilt Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear Casinoguru,

We are writing to inform you that our system detected that this player employed a Martingale strategy while playing Speed Baccarat A on July 13, 2024.

As per our Terms and Conditions, which player agreed while creating your account, using any strategy that ensures a guaranteed profit, such as Martingale, is strictly prohibited. We take a zero-tolerance approach towards such practices.

7.3. Fraudulent activity

Once we noticed a fraudulent, unlawful, dishonest or improper activity (including using Martingale strategy or similar strategies, using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account and/or forfeit of all Account balances (including deposits and winnings) without prior notification. In such cases, we reserve the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

During a phone call with our team, the player confirmed the same by stating that He was doubling bets to recoup previous losses. This confirmation demonstrates player intention to employ this prohibited method.

As a result, we have confiscated the winnings associated with this account, in accordance with our Terms and Conditions. Player have been notified via mail with all relevant details.

Please note that we take all necessary measures to ensure fair gaming practices on our platform. We appreciate your understanding in this matter and would like to remind you that our rules are in place to maintain a safe and enjoyable gaming environment for all players.

Best regards,

Bettilt Casino

This is purely cheating by bettlit

If I bet and loss then why I can't bet double amount to recover my loss

If I win then this is strategy if I loss then what is this ??

I already shared my bet screenshot

I bet only one time to net double and I know this is not a strategy it's a real bet

So I request to casino team return my winning

Thank you for the update Bettilt Casino representative. As per our Fair Gambling Codex, we consider penalizing any betting patterns to be against the spirit of fair gambling. If you'd like to protect your establishment from bonus abusers, make these betting patterns not count towards the wagering requirements instead. All casino games are designed to provide the house with a built-in edge, meaning that any betting patterns should not give players any unfair advantage. I hope you will reconsider your stance and we will be able to come to a compromise. Looking forward to your response!

I have no bonus then how to use

And I also placed only two beta one is 600 which is loss 2nd is 1200 that is won

And I don't think so that 2 bets are patterns

But I also accept this is wrong I don't do these type beta again in future so I can compromise

Iam still waiting for compromise

Dear Casinoguru,

We are writing to reiterate our stance on the use of Martingale strategy, which is strictly prohibited and not allowed in our website. As per our terms and conditions, we take all necessary measures to ensure fair play and prevent any fraudulent activities.

We would like to remind you that during the account creation process, player agreed to abide by our terms and conditions, which include the prohibition of Martingale strategy. We take these agreements seriously and have implemented measures to detect and prevent such activities.

As you are aware, our terms and conditions are available not only during the sign-up process but are also readily accessible on our website. We encourage all players to review these terms regularly to ensure they are familiar with the rules and regulations.

7.3. Fraudulent activity

Once we noticed a fraudulent, unlawful, dishonest or improper activity (including using Martingale strategy or similar strategies, using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account and/or forfeit of all Account balances (including deposits and winnings) without prior notification. In such cases, we reserve the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

After careful evaluation and validation call, we have taken necessary steps to address the matter. We believe that it is essential to maintain a fair and transparent gaming environment, and we will continue to take all necessary measures to prevent any unfair practices.

We would like to draw your attention to the fact that we have had similar complaints regarding Martingale strategy in the past, which were addressed by Casino Guru. We appreciate their understanding that such strategies are against fair play.

We hope that you will understand our position and cooperate with us in maintaining a fair gaming environment.

Best Regards,

Bettilt Casino

This is purely cheating with user

1st I assure that there are only two bets and company say strategy this is purely scam with user ,If I placed multiple bets then you can say strategy,and other angle I also played slots games which winning also take

This is purely fraudulent by team

Thank you for the clarification Bettilt Casino representative. Would it be possible to provide me with evidence of the player employing a Martingale strategy while playing Speed Baccarat A on July 13, 2024? You can forward any information like betting history to my email. (peter.c@casino.guru) Thank you in advance!

Dear Peter,

Email with proof has been sent.

Thank you.

I already attached bets history,you can clearly see only bets 600 and 1200 I bet

And this is strategy saying by team completely fraud by casino

Thank you for providing me with the evidence Bettilt Casino representative. However, as mentioned previously we consider penalizing any betting patterns to be against the spirit of fair gambling. All casino games are designed to provide the house with a built-in edge, meaning that any betting patterns including martingale betting should not give players any unfair advantage. As it seems you won't be reconsidering your stance I have no other choice but to close this complaint as unresolved as it is Against our Fair Gambling Codex.

Dear Neeraj1807, I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. I am sorry I could not be of more help on this occasion.

Best regards,

Peter

Thank you for providing me with the evidence Bettilt Casino representative. However, as mentioned previously we consider penalizing any betting patterns to be against the spirit of fair gambling. All casino games are designed to provide the house with a built-in edge, meaning that any betting patterns including martingale betting should not give players any unfair advantage. As it seems you won't be reconsidering your stance I have no other choice but to close this complaint as unresolved as it is Against our Fair Gambling Codex.

Dear Neeraj1807, I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. I am sorry I could not be of more help on this occasion.

Best regards,

Peter

Thank you for providing me with the evidence Bettilt Casino representative. However, as mentioned previously we consider penalizing any betting patterns to be against the spirit of fair gambling. All casino games are designed to provide the house with a built-in edge, meaning that any betting patterns including martingale betting should not give players any unfair advantage. As it seems you won't be reconsidering your stance I have no other choice but to close this complaint as unresolved as it is Against our Fair Gambling Codex.

Dear Neeraj1807, I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. I am sorry I could not be of more help on this occasion.

Best regards,

Peter