Betspinz Casino - Player’s withdrawal has been delayed.

When I check the status of my withdrawal request, specifically asking when can I expect to receive my winnings, I'm told be patient. But today, Sylaphine (that's the name the person gave when I asked), says to me... Tip me and you will get ur withdrawal immediately. Well that's what they said when I first had to dep. $20 to prove I'm not a robot. Then when I win and want to withdraw, I had to pay the tax fee. Then I will get my winnings in 5mins- 48 hours. Those times came and went. I'm told that first I'm number 8000+ in the queue. Then the next day, I'm in the 10000+ position in the queue. I'm going farther away from getting my winnings. Huh? Anyway, I think they are scamming me as they probably did a lot of ppl. And it seems they're getting away with it. They should be stopped. On facebook they go by a different name. Imma have to get that so I can post about them.

Dear NatheaA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello. Ok so I tried again to get them to pay me my winnings. "Be patient" is what I was told. Words were exchanged and they blocked me from being able to chat. So I tried their other method of contact which took me to 2 different messengers. 1st one didn't help, words exchanged and then blocked. 2nd messenger person made as if they were going to help. Went to check my acct, then said I needed to withdraw the whole amount. I did request the full amount. What happened was, I wanted to play more while I wait for my winnings to go to my bank acct. The agent said he'll put 20$ on so I can play while they process my $600 request. So with that 20$, I kept winning. I got it up to 1800$. That's what the person whom I was messaging with was taking about. He kept telling me that I have to withdraw all the money. I tried to explain that I don't have the "tax fee" that they make you pay before they even start the process of withdrawal. He kept harassing me to withdraw all the money. Telling me to listen what he said. I got annoyed and made the 2nd request to withdraw of 1800$. Right after I did that, he said now you pay the fee. I told him, I don't have the money like I told you. He said go work or go borrow the money! Wtf! Then he blocked me. I have no way to check the status of my first request that I did pay the "tax fee" on. I need help. I need that money that I won fair and square. Please help and thank you.

And thank you for helping. This Casino is still scamming ppl. Taking their money, but now giving ppl their winnings. What can we do to stop them.

Dear NatheaA,

We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.

There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Regards,

Nick