Betspinz Casino - Player’s withdrawal has been delayed.

When I check the status of my withdrawal request, specifically asking when can I expect to receive my winnings, I'm told be patient. But today, Sylaphine (that's the name the person gave when I asked), says to me... Tip me and you will get ur withdrawal immediately. Well that's what they said when I first had to dep. $20 to prove I'm not a robot. Then when I win and want to withdraw, I had to pay the tax fee. Then I will get my winnings in 5mins- 48 hours. Those times came and went. I'm told that first I'm number 8000+ in the queue. Then the next day, I'm in the 10000+ position in the queue. I'm going farther away from getting my winnings. Huh? Anyway, I think they are scamming me as they probably did a lot of ppl. And it seems they're getting away with it. They should be stopped. On facebook they go by a different name. Imma have to get that so I can post about them.

Dear NatheaA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.