Betriot Casino - Player struggles with identity verification for withdrawal.

I have had 2 withdrawals pending for a month now. They are asking for identification, and I have sent all documents, yet they reject my photos claiming they are blurry. I have contacted the chat countless times and they tell me to try to send them again, stating that they cannot accept them via email or any other method due to security reasons. (This must be done by uploading them directly on their website). Unfortunately, I have a feeling that I won't receive any of my winnings.

Hello dimitrakogouleri,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good evening and thank you very much for addressing the issue.

Withdrawals are pending from 8.4. I am also attaching a photo.

I am also attaching a photo from our chat where all they want is a selfie with the front of my ID and the background of the betriot page. You understand that this is not possible and that the identity details should also be visible, since everything must be visible within the frame of the photo! (Face, screen with betriot & ID) I have uploaded it many times and it is fine. If they zoom in on the photo, the details will also be visible. So it always pops up again asking for the same message.

Hello dimitrakogouleri,

Would it be possible to forward the screenshot you sent to the casino to nikolas.b@casino.guru?

Have a nice day. Finally the account was identified and a day later the first withdrawal was completed on 29.4.

the identification was completed on 28.4.

So everything is good in theory.

The problem now is that the second withdrawal has been pending since 7.4 and every day on chat they tell me that it is in the final stages but nothing has happened since then.

Every day I contact and every day they say the same that they have a large volume, that they are in the final stage of processing, etc.

I don't know if you have anything else to suggest. Some way to put pressure on them because now since there is no problem and the account is fully identified I don't know why they are just delaying the deposit. They are really unacceptable.

Do you think there is anything I could do?

Thank you very much for your help and advice.

Dear dimitrakogouleri,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Regarding any further withdrawal, we always recommend to wait 14 days for them to be processed. You also have to be aware of the casino's daily/weekly/monthly withdrawal limits as once you surpass them, the withdrawal will take longer.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru