BetPlays Casino - Player's account has been closed with funds confiscated.

Hello, I was scammed by this platform exactly on March 3rd 2024 . Since that time, I have been communicating with them in order to convince them, but to no avail . Which prompted me to resolve a dispute on the casinoguru platform , I was scammed in an unclear way as they say I violated Betting Rule 3 and Rule 9 , But I am sure that I did not violate any conditions . I had made a deposit of $200 and then was given another $200 in the form of bonuses, but after playing in the games and also in the casino, my balance reached $600. Then I sent my account to be verified by the processing team for verification, but I was answered with the best response, which I did not expect, which is banned my account .I am sure that I am wronged. If I re-monitor well, my money will be refunded and my account will be refunded, or at least I will demand the $200 that I deposited from my capital.

Hello samiranajar111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetPlays Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever verified?
• Did you also play sports betting or was the bonus related to casino games only?
• Did the casino ever specify how exactly did you breach their terms?

Looking forward to your answer.

Regards,

Nick

Hello, No, my account has not finished verifying. It was in the process of verifying and was immediately closed. No, my account was active as I deposited $200 and received $200 from Free Spins. Then I bet on matches and casino (roulette), but unfortunately the response came with ban . No without giving a reason because they just say you violated the Betting Rule 3 and Rule 9 .

Hello samiranajar111,

Can you please clarify whether you used a casino bonus or a sports betting one?

If possible, please forward the communication between you and the casino regarding the account closure to nikolas.b@casino.guru for further review.

Looking forward to your response.

Regards,

Nick

i send information to nikolas.b@casino.guru

Thank you, samiranajar111, for all the information provided so far. As we need additional details regarding your blocked account, I will now forward your complaint to my colleague Peter (peter.c@casino.guru), who will assist you from here.

Wishing you the best of luck in resolving this matter.

Best regards,

Nick

Hello there,

Thank you samiranajar111 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetPlays Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Okay

Dear samiranajar111, It came to light that your complaint is a duplicate of another that was previously dismissed due to it being sports betting-related. Unfortunately, we don't have a branch dealing with sports betting yet and we wouldn't be able to advise you correctly as explained in the previous complaint. I would appreciate it if you would not create duplicate accounts as you are taking valuable time from other people whose complaints need resolution.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding.

Kind regards,

Peter