The player from Denmark faces account suspension and withdrawal refusal from Betplays, with allegations of having multiple accounts and fraudulent behavior. The player asserts that these claims are false.
Betplays has refused to let me withdraw any money from my account and have now suspended my account (which has a balance of +10900DKK) over allegations of breaching their rules.
Apparently, Betplays is claiming that I have multiple accounts on the site and have shown fraudulent or even criminal behavior, which is (of course) not true in any way whatsoever, and thus also completely without grounds.
In fact, none of said rules (or any other rules for that matter) have been breached, and I have followed all their required KYC procedures strictly.
Dear elganador,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPlays Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas