Betpanda Casino - Closure of player's account was denied.

Hello, I've been playing for a week now

Honestly, I don't like this casino and I deactivated my account.

They accepted my request and that was it.

Then I reopened it, played some more, won a bit, but then I lost considerably. Annoyed, I asked them to close my account. This time, they gave me the runaround and did not do it. I ended up losing more than 300 euros. Where is the responsible gaming?

I asked them for the licensing email, but they're not giving it to me.

They claim to be part of fair and regulated gaming. But they don't close your account so you keep losing

I want my money back

They already told me that they won't provide me the email or contact for licensing.

Dear lunbe2024,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Was it only because you didn't like the casino? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Hello, I already responded to the email

hello

Hello again

I just spoke to betpanda casino and because I bothered them too much by asking them things, they told me that they were blocking my account for having problems with the game.

I told him that it is not true that I only asked them for information about the

license and have my account closed.

Not only did they not give me information about my license, but they treated me like I was sick.

I ask you please to review the score you give to each casino

It is very important that they have a visible license on the page and that they have a commitment to the

responsible gaming.

These people, if you bother them a lot, they block you and that's it. They are scammers and gangsters

Thank you for your reply, lunbe2024. So you wanted to close your account and your account has been closed. Is that correct?

It is correct, but it was not made at the time I requested it

They refused to close my account and they refused to give me information about the license

Unless you wanted to close your account due to having a gambling problem it is really not important when your account is closed. You wanted to close your account and it has been closed.

Furthermore, the casino has a very bad license which basically has almost no regulation, and there is nothing we can do about it. The player is the only person who is responsible for creating an account and if you want to play in good casinos, I recommend that you do better research before registration. We share all important information about each casino in our reviews and you can check the list of our recommended casinos here:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

I suggest that you also use filters to choose the best casino with the license you prefer.

As there is nothing else we can do for you at this point, I will now close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.