The player from Ukraine deposited approximately $1,500 at Betnuvo Casino and attempted to withdraw $150 to $200 multiple times, which were all canceled. Despite sending all requested documents, the casino support team is now ignoring him.
Betnuvo Casino - Player’s withdrawals has been delayed.
Amount: $422
Betnuvo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for casino to reply
1d 21h 57m 7s
Case summary
4 days ago
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2 weeks ago
Translation
Dear Casino GURU! Betnuvo Casino is not paying out my funds! I deposited approximately $1500! I did not take any bonuses! I played slots and placed bets on sports! I sent all the documents they requested. I tried to withdraw $150 or $200. They canceled my withdrawal requests 5 times!!! Now, the casino support team is simply ignoring me! Please help me withdraw at least some of my own funds! Thank you!
Automatic translation:
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2 weeks ago
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Have you had any successful withdrawals from this casino in the past?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 weeks ago
Translation
I registered on 05/29/2024. There were no successful withdrawals. They never confirmed the withdrawal.
Automatic translation:
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2 weeks ago
Thank you very much, xray200, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 week ago
Hello, xray200,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.
Dear Betnuvo Casino team,
Could you please explain the player's situation in more detail? What steps should the player take to complete the KYC and/or withdraw his disputed funds?
If we are talking about a breach of the casino's Terms and Conditions, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).
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5 days ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Betnuvo Casino has 1d 21h 57m 7s to reply
