The player from Ukraine reports that Betmaster Casino has not returned his funds of 21000 hryvnias, including a 12000 hryvnias deposit. He claims the casino is not responding, his account appears to be deleted, and he hasn't received any explanations for the actions taken. The complaint was rejected as the issue occurred 3 years ago.
Betmaster Casino - Player’s Casino Account and Funds Confiscated.
Amount: 21,000 ₴
Betmaster Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good day! Dear Casino Guru, Betmaster Casino has swindled me out of 21000 hryvnias, of which 12000 hryvnias is my own deposit. They're not in contact with me. Initially, they promised to return my deposit, but this never happened. I can't access my account. It seems to have just vanished. It's been deleted along with my funds! I haven't received any explanations. All I have left for evidence are receipts from my deposits. Betmaster Casino has robbed me!
Automatic translation:
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1 year ago
Hello xray200,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when are you waiting for the refund and since when is your account blocked? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
My account has been verified. I did not take the bonus. Played with real money. My account has been locked for several years. They didn't even return my deposits. The last time I tried to chat with them was online. But as soon as they find out my username, they immediately stop communicating with me. I did not receive any explanations.
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1 year ago
Hello xray200,
Could you please clarify since when exactly is your account closed if you claim that it has been closed for several years?
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1 year ago
Dear xray200,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
My account was banned in 2020. The deposit was not returned. I understand that you will not consider my case because the account was blocked three years ago. But this does not change the fact that they are fraudsters who stole my personal funds from me!
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1 year ago
Hello xray200,
Unfortunately as you stated as well, we can't deal with a 3 years old issue as most casino does not even keep player data for that long.
Next time please submit your complaint as soon as possible so we will be able to assist you.
This complaint will be now closed for the above mentioned reason.
Best regards,
Nick
