The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Betmaster Casino - Player believes that their withdrawal has been delayed.
Amount: 176 S/.
Betmaster Casino
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello friends
I usually bet on several betting pages. I give the opportunity to each of them to check their service.
It is the first time that I have touched a bookmaker with delay is intentionally created to avoid making payments to people who win.
I made a deposit of S/100 Peruvian Soles and won S/156 Soles. So I tried to withdraw the money but received refusals to make the payment because it was made in a different method of transaction. It is logical that if the system allows a means of payment, it is because it is available for withdrawals.
Seeing the impossibility of carrying out this procedure, I contacted them and they told me to deposit a minimum amount via visa card, so I did, however when trying to withdraw, their system would not let me make the withdrawal.
I contacted them again and they told me that they were going to review and it would take this process because it was the weekend.
From the comments I have just seen from other punters, this is recurring on Betmaster. We must not let these types of bookmakers with dubious reputations go unpunished, as they intentionally create obstacles to making payouts of winnings generated by lucky players.
Then they even mislead by requesting that we deposit more money and thus continue delaying.
Possibly it can be solved, but this attitude should not be admitted, it tends to disappoint. And possibly if we do not report, they will continue to do the same to more people.
For now, I will take other measures with various authorities in Peru, Lima to denounce this type of act.
Attached prints and tests.
Cheers
br
Automatic translation:
Public
Public
2 years ago
Dear BrLaram,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
Hello Kristin
The bookmaker already has my account verification. Before depositing and starting to play, I made sure that no more information was missing. I attach evidence.
I understand that it may take a while but I see on the networks that this casino has this type of delaying attitudes and behaviors.
The delays they have in approving a deposit are not consistent with the way they accept withdrawals on their platforms.
As I mentioned, it is possible that it will be solved, but they do not generate confidence in me because they cannot take so long to pay. Don't risk your money with this bookmaker.
Edited
Automatic translation:
Sensitive attachment
Sensitive attachment
2 years ago
Hello,
We thank you for the request provided, however we don't fully understand its nature.
The customer used for depositing the payment method that doesn't support withdrawals, so payouts technically are not possible. This information is available in the Limits & Fees section of the site and T&Cs. Therefore, the customer was requested to attach another method that supports withdrawals.
The customer successfully attached a minimum deposit using alternative method and withdraw all his winnings.
Payout was processed within the deadline 5 business days.
Kind regards.
