The player from Spain requested a withdrawal of 500 euros, but upon checking his account, he found it had been reduced to 0 euros, with 290.45 euros missing.
Betlive Casino - Player believes funds have been stolen from their account.
Amount: €290
Betlive Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 6h 2m 17s
Case summary
17 hours ago
Public
Public
3 days ago
Translation
This casino stole 290.45 euros from me. I requested a withdrawal of 500 and the rest of the money I had in the account on 09/15/2024, and today, 09/17/2024, I see they paid me, but the remaining money I had in the account has disappeared, and the account is at 0. I checked the transaction history, and there is a transfer made with the remaining balance from my account. I think those handling the withdrawals tampered with my account.
Automatic translation:
Public
Public
2 days ago
Dear 1bazat,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlive Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support and asked for an explanation? With what result?
- Could you please share a screenshot of what you can see in the transaction history in your player profile?
- Post the information here or send it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
