The player from Austria had faced difficulties receiving a payout from the casino, despite verification. The casino had blamed the player's bank, but the player had verified this claim with his bank and found it to be untrue. However, the issue had been successfully resolved as the player had confirmed the receipt of his money. Consequently, we had closed the complaint as 'resolved' in our system.
BetItAll Casino - Player's withdrawal is being declined by the bank.
Amount: €300
BetItAll Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
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8 months ago
Translation
I am verified but the casino keeps saying that my bank is refusing the payout. I have also asked my bank about this and it is not true. The payout has always worked at other casinos. Stay away from this casino.
Automatic translation:
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8 months ago
Dear stefanmauthner12,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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8 months ago
Translation
Hello, the money has just arrived. Thank you very much!
Automatic translation:
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8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stefanmauthner12, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
