BetItAll Casino - Player's withdrawal is being declined by the bank.

Bin verifiziert aber das Casino sagt immer das meine Bank die Auszahlung verweigert, habe auch bei meiner Bank nachgefragt und das stimmt nicht. Bei anderen Casinos hat die Auszahlung immer funktioniert. Finger weg von diesem Casino.

Dear stefanmauthner12,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo, das Geld ist soeben eingetroffen. Danke euch vielmals!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stefanmauthner12, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru