The player from Switzerland was upset that the casino wouldn't disclose his total deposit amount, despite his claims of depositing over €20,000. The player's request for this information had been denied by the casino, stating they were not obligated to provide such data. We lack the authority to request such data in favor of the player and therefore we couldn't assist. Consequently, the complaint was rejected.
BetItAll Casino - Player is struggling with lack of information regarding total deposits.
Amount: €20,000
BetItAll Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
had to deposit more than €20,000 on this casino and until now I never go up to 500€ or even 200€ in short I ask them to tell me how much I have deposited since my registration and they don't want to tell me and I can't see this information can you help me please? I have never seen such a dishonest casino if you see the deposits and the playing time since my registration it is close to 0 the rtp and 0% too
and look info deposit on pics it’s not possible to see
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7 months ago
Dear Alba696,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance
- If you have more information that would help our case, please forward it to me or share screenshots here. My email is tomas@casino.guru
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
why does the casino refuse to tell me how much I deposited at their casino? they don't want me give the info and impossible to see it on the deposit history
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7 months ago
Dear Alba696,
Regrettably, we are unable to fulfill your request for a comprehensive report of your deposits from the casino. Casinos are typically not required to store and provide this specific data, and we lack the legal authority to compel them to change their policy in this regard.
Please let me know if there is anything else I might you with, otherwise the complaint will be closed.
