BetItAll Casino - Delayed withdrawals.

iv made some deposits and made withdrawals over the Christmas and due to banks been closed for Christmas I continued to play I managed to get up to 6500 and played it down to 6000 ..1st withdrawal was 22nd off 700 and withdrawd  and next was Christmas day off 300 friday 1000 and Saturday a 1000  I got 3000 the sunday 29/12/19 so total off 6000 ....when I ask chat what's going on the hang up and I emailed support and security@betitall.com and they refuse to reply chat say I reached my withdrawal limit and hang up with leaving me frustrated with not knowing when there paying out and nothing mentioned in terms and conditions only that 4000 a day withdrawal limit  all my withdrawals are less than that per day

Hello Michael.

Thank you very much for submitting your complaint. We are sorry to hear that they let you wait for this long. Do you agree with Casino Guru contacting the casino about this issue? 

hi Josef they released 2000 on Thursday and a 1000 on friday and nothing since when I hounded them again on monday they came back asked me for documents I sent them and nothing yesterday and today got a email to set up a neteller account and cancel my withdrawal and try it to neteller...they are doing everything not to pay and wont answer and emails or questions I'm asking 

yes I agree to all help from use

Hey Michael. 

From the pictures you have provided, it is obvious that they really want to pay your winnings. Have you find any solution with the casino or should we contact them? 

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue  got resolved.

Since the player is unresponsive, we consider this complaint got resolved and we are closing it accordingly.