BetFlip Casino - The player's withdrawal keeps getting rejected.

Dear Casino Guru,

Can you please help me. I’m trying to withdraw my money €1000 but they keep on rejecting it and send it back on my account. Many times I emailed them to know the reason why but I haven’t heard any single reply from them. Even on chat they won’t talk to you. My account is already verified. Please help

Hello Rory,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFlip Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request from the casino? When did you request the first one? Since when exactly is your account fully verified? Did the casino ever respond to you regarding this case?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Yes this is my first ever withdrawal request. I presumed my account is already fully verified because I already submitted all the necessary documents they require from and on my KYC I have been marked checked on my account. Many times I emailed them to know the reason why they keep rejecting my withdrawal but I haven’t heard not a single word from them.

Please see photo below my documents marked with check.

Kind regards,

Rory

Thank you Rory for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Nick,

Thank you so much for your help. I hope this will resolve soon. All the best.

Best Regards,

Rory

Hello Rory,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BetFlip Casino to join the conversation.

Dear BetFlip Casino, can you advise as to why the player's withdrawal requests keep getting canceled?

Hi Adam,

Many thanks for handling my case and for speed action.

Kind regards,

Rory

We would like to ask BetFlip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Rory,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, I’m afraid there is not much that can be done without cooperation from them.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Adam