The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully in compliance with the maximum cashout limit from the bonus that was activated, therefore we marked this complaint as resolved.
BetAmo Casino - Player claims that payment has been delayed.
Amount: €370
BetAmo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I received 20 free spins from betamo that were not tied to bonus conditions. I then paid out 50€, 120€, 200€, everything was no problem now the total of 370€ was cancelled. I want to file a complaint
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1 year ago
Dear sreichert1204,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The casino drew my attention to their terms and conditions and paid me a total of €50.
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1 year ago
Thank you for your reply, sreichert1204. Do I understand correctly that the casino has paid out your winnings in compliance with the maximum cashout mentioned in the bonus T&Cs?
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1 year ago
Dear sreichert1204,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
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