The player from the UAE is unable to withdraw funds via his initial method (VISA) due to an issue with his country of residence. He switched to Crypto and requested a withdrawal for $3000, but the casino has not processed it to date. In addition, the casino has imposed a daily betting limit on his account. The complaint was resolved as the player's withdrawal got credited.
Bet O Bet Casino - Player facing withdrawal delay and daily betting limit.
Amount: $3,000
Bet O Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I have raised a concern about not being able to withdraw funds via VISA. They came back to me a few weeks later stating that my country of residence is no longer allowing for this withdrawal method and asked my to try other ones.
On October 17, I requested withdrawal for $3000 via Crypto. I sent them an email and they just told me they escalated it to the relevant department and will just update me. Until today they have not processed my withdrawal.
Also, because I won a huge amount of money, they’ve put a daily bet limit to my account. Now, I can’t play continuously. I could bet only for about $300. I also reported this today and they just reply with the same email saying they have escalated it to the relevant department but no updates until now.
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6 months ago
Hello mytarunlove,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet O Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request. Regarding the betting limit, casinos may apply responsible gaming tool to players anytime and it is not something they could be punished for.
Looking forward to your answer.
Regards,
Nick
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6 months ago
Hi, you may close this now. My withdrawal has already been processed. Thank you so much!
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6 months ago
Dear mytarunlove,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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