The player from India had faced issues with the casino, as their withdrawal and tip permissions had been suspended. The complaint was resolved and closed after the player submitted another complaint using a different account at casino.guru. The player's account was restored after successfully completing the advanced KYC process.
BC.Game Casino - Player's withdrawal has been restricted.
Amount: 1,000 INR
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Dear devkinandans960,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
3 months ago
The complaint will be now closed as the player has submitted an another complaint with his other account at casino.guru.
Public
Public
3 months ago
Dear devkinandans960,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
