The player from Vietnam had reported a $3000 unauthorized withdrawal from their account. They suspected it occurred during a maintenance period. The player was unable to reach support and believed their account security on BCGAME's platform might have been compromised. Despite their account being verified and using a known withdrawal method, the player's issue could not be resolved by the Complaints Team. This was due to the nature of the issue falling under the jurisdiction of the police and the player's bank, beyond the legal authority and resources of the mediator. Therefore, the complaint was rejected.
BC.Game Casino - Player's account was compromised.
Amount: 77,000,000 ₫
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Dear hduong120494,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.
- Were there any attempts to withdraw your balance using an unknown payment method?
- Was your account verified?
- How long were you a player in the casino?
Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
Dear Kristina,
1. I use the balance withdrawal methods by bank transfer. All previous transactions have been successful
2. My account has been verified
3. I'm a new player, just about 2 months
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2 months ago
Thank you for your reply, hduong120494. I'm sorry but we are not able to help you in this matter. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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